Service Status

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Current Outage affecting All Customers on F&W Network – Service Restored 16:20

  • Update: 16:20 – Wednesday 14th May 2025
  • Service Restored at 16:20
  • We apologise for the inconvenience,  the issue was identified by F&W, that they had a  problem on one of their links between their datacenters.
  • Outage Started 15:00 – Wednesday 14th May 2025

2 Night Emergency Works Scheduled on Gigaclear Wholesale Network

  • Wednesday 14th May, 23:00 – Thursday 15th May, 06:00
  • and Thursday 15th May, 23:00 – Friday 16th May, 06:00
  • Customers Affected in Hindhead, Grayshott, Churt, Beacon Hill
  • During this time, customers connected via the Gigaclear network may experience a temporary loss of service.
  • There’s no action required on your part. Services will automatically resume once the work is complete.
  • We’re sorry for any disruption this may cause. If you face any issues after the service outage, please power off your Gigabit IQ Router, wait 30 seconds, and then power it back on please.
  • If you have any questions or your service doesn’t return as expected after 09:00, please get in touch with us on 0800 254 5500 or send us an email at help@gigabitiq.com

For any Further Questions regarding your service status, please visit our Help & Support FAQ Page: Help & Support – Gigabit IQ

Also for any Gigabit IQ App related issues or Wi-Fi related issues, please also visit our YouTube page to help resolve some of the most frequently asked questions with our simple video tutorials to resolve the service issues you may have. Gigabit IQ – YouTube

Down Detector

What is Downdetector?

Downdetector is a real-time monitoring service that tracks outages and issues with popular online services, apps, and websites like BBC iPlayer, Netflix, and many more. It provides insights into whether problems are isolated to individual users or widespread across the UK.

Why Check Downdetector?

If you’re experiencing issues with streaming, apps, or online services, the problem might not be with your broadband connection. Downdetector helps you quickly check if platforms like Netflix or BBC iPlayer are facing nationwide disruptions, ensuring you can identify issues beyond our network and saving time troubleshooting.

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