Feb 15 2026

Press Release: Gigabit IQ Partners with Careline365 to Protect Telecare During UK Digital Landline Switchover

Older woman reading with a magnifying glass, representing telecare support during the UK digital landline switchover

Gigabit IQ and Careline365 Unite to Safeguard Families During UK’s Digital Landline Switchover

New partnership ensures uninterrupted telecare services for vulnerable households as analogue networks retire

February 2026 – London, UK

Gigabit IQ, the UK’s safest-first fibre broadband provider, has announced a strategic partnership with Careline365, a leading telecare service provider, to offer integrated digital connectivity and telecare solutions. This collaboration aims to protect vulnerable individuals and families during the nationwide transition from analogue to digital landlines, scheduled for completion by January 2027.

Supporting Families Through the Digital Transition

The UK’s ongoing shift from the Public Switched Telephone Network (PSTN) to digital landlines poses significant challenges for the estimated two million people relying on telecare alarms for emergency support. Recent reports have highlighted concerns about the reliability of these devices during the transition—particularly in rural areas prone to power cuts and limited mobile coverage.

Recognising these challenges, Gigabit IQ and Careline365 are joining forces to provide a seamless, bundled service that combines high-speed fibre broadband with Careline365’s trusted digital telecare solutions. This initiative ensures that families (especially those in rural and underserved communities) have continued access to reliable emergency support as the switchover progresses.

Expert Commentary

“Our mission has always been to prioritise family safety and online wellbeing,” said Mashood Ahmad, Founder of Gigabit IQ. “By partnering with Careline365, we’re taking proactive steps to ensure that vulnerable individuals and the elderly remain protected during this critical infrastructure change.”

“As the digital transition continues at pace, expected to complete by January 2027, Careline365 is absolutely delighted to partner with a highly experienced broadband provider in Gigabit IQ to support service users with their network and pendant alarm setup, ensuring the elderly and vulnerable are well cared for”, said Mark Law, Partnership Manager, Careline 365.

 

Launch Timeline and Joint Education Programme

The integrated service packages are available now, and many vulnerable and elderly patrons have taken advantage of the special offers at Careline 365 Partner – GIGABIT IQ.    To ensure families and caregivers feel supported during the transition, Gigabit IQ and Careline365 will also be launching a Joint Education Programme across the UK.

This programme will include a mix of:

  • Online webinars led by digital and telecare experts
  • In-person educational events where needed
  • Accessible resources for local councils, housing associations, and family members

These sessions will offer guidance on what the digital switchover means, how to set up the new integrated services, and how to ensure continued support for vulnerable individuals.

Key Features of the Integrated Service

  • Digital-Ready Alarms – All packages include fully digital-enabled Careline365 alarms, eliminating reliance on outdated landline systems.
  • Mobile Coverage Failover – Options include alarms with built-in SIMs for areas without broadband access. Landline options are available only in extreme cases where both internet and mobile coverage are unavailable.
  • Multiple Emergency Contacts – Users can register up to six trusted contacts. In the event of no response, these contacts will be called to reduce pressure on emergency services.
  • Reliable Connectivity – Gigabit IQ ensures dependable fibre broadband, designed with family and safety-critical use in mind, especially for households dependent on telecare.
  • More information can be found at https://www.gigabitiq.com/careline-365-partner/

 

Call to Action

Families and individuals concerned about the impact of the digital landline switchover on their telecare services are encouraged to get in touch.

Visit www.gigabitiq.com or www.careline.co.uk to learn more about the new integrated packages and upcoming educational sessions.

Media Contact

Press Enquiries:

Email: query@gigabitiq.com

Phone: 08002545500

About Gigabit IQ

Gigabit IQ is a UK-based broadband provider dedicated to delivering fast, reliable fibre internet with a focus on family safety, online wellbeing, and bridging the digital divide in rural communities.

About Careline365

Careline365 is a leading UK telecare service provider, offering 24/7 emergency response solutions to support independent living for the elderly and vulnerable. Known for their reliability and compassion, Careline365 ensures peace of mind for families across the country.