What do I do if my internet has stopped working?

At Gigabit IQ we work hard to make sure our service is great however sometime unfortunately things do go wrong. We have extensive monitoring and diagnostic tools that keep a look out for any faults or outages allowing us to get on the case as soon as there are any problems. If we find a fault, we will most likely email you or text you to make you aware that we are working on the issue.

However, if you think your internet has stopped working and you have tried a restart of your router and you haven’t already heard from us, please reach out to us via email or phone. Details are on our support page. We will do our best to get you up and running as soon as possible.

Quick tip, is to check the wall unit (optical network terminal (ONT)), if it is running green with 10GE flashing green, then the fibre line is fine, and there maybe something wrong with the router. If the ONT has any red lights on it, then please contact us as that would indicate a fibre cut, and we would need to inform our 3rd party network provider.