How can I get the full performance out of my Full Fibre connection?

Our full fibre service brings ultrafast broadband speeds into your home, enabling you to connect more devices and have a great online experience. However, bear in mind that over Wi-Fi, you might not see the full blisteringly fast speeds as many devices are not capable of connecting over Wi-Fi at these speeds, plus other factors (like wall thickness in your home) can interfere with the signal.

If you need to connect several rooms away from your router or if your home has thick walls, we recommend using extra MESH blast routers to boost Wi-Fi coverage and ensure your devices connect on the faster 5GHz band if supported.

Try to position the MESH evenly throughout your home and away from anything that might interfere or block the signal, e.g., metal objects, large furniture, or microwave ovens. You can connect at the full speed of your ultrafast service by using a Cat 6/7 cable as long as your device has a Gigabit Ethernet connection.

For any guidance, please visit your Gigabit IQ app which will help you get the best of your connection, or see the videos on our YouTube page.